Complaints and Grievances

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DePaul University emphasizes the development of a full range of human capabilities and appreciation of higher education as a means to engage cultural, social, religious, and ethical values in service to others.

In support of this mission, DePaul University is committed to treating every member of its community with dignity, justice and respect fostering a positive learning environment and providing quality service. It is important for students to know how to address concerns and issues that may be contrary to this commitment.

Complaints or concerns that a policy or procedure has been incorrectly or unfairly applied can often be resolved through an initial conversation with the staff, faculty member or department where the issue originated and his/her supervisor if necessary.

DePaul has established a number of policies and procedures for responding to particular types of concerns. Contact information for these policies and procedures can be found in the bottom section of this page:

Concerns about grades are addressed through the University's Grade Challenge policy. Detailed information is available in the Academic Handbook section of the Academic Catalog.
Concerns about academic integrity are addressed through the Academic Integrity policy and process. Detailed information is available on the Academic Integrity website.
Concerns related to student conduct are addressed through the Code of Student Responsibility, and the Student Conduct Process. Detailed information is available in the Academic Handbook section of the Academic Catalog.
Concerns about discrimination or harassment on the basis of a variety of protected characteristics are addressed by the Office of Gender Equity or Human Resources/Employee Relations & EEO, through the Anti-Discrimination and Anti-Harassment Policy and Procedures
Concerns based on sexual violence, sexual harassment, or other sex or gender-based discrimination (Title IX) are addressed through DePaul's Director of the Office of Gender Equity/Title IX Coordinator located within the Division of Student Affairs. This Office is responsive to reports that any member of the DePaul community may have experienced behavior of this type. Detailed information is available on OGE’s website, Title IX | Division of Student Affairs | DePaul University, Chicago
Concerns about the confidentiality of education records (FERPA-Family Educational Rights and Privacy Act), are addressed through the Office of the University Registrar.

Concerns about academic issues relating to faculty or staff can often be resolved through an initial conversation with the faculty, staff member or student employee involved in the situation. Therefore, students with academic complaints or concerns should address the issue following the steps indicated below:

The issue should first be discussed with the faculty or staff member.
If this does not resolve the issue the student should then discuss the issue with the department chairperson or program director for faculty issues or the individual’s supervisor for staff. If you are unsure of the appropriate college contact, please see below for a directory of College and College Dean’s Offices.
If the issue is still not resolved, the student should then discuss the matter with the Office of the Dean of the faculty member’s college for faculty issues or the department supervisor for staff issues.
If the issue is still not resolved, the student may discuss the issue with the Office of the Provost.

The Dean of Students Office is a central location to which students can turn with problems they have been unable to resolve. The Dean of Students Office hears student concerns and helps students understand their options for resolving the concerns and/or locating appropriate services: http://offices.depaul.edu/student-affairs/about/departments/Pages/dos.aspx.

Students may also always choose to report concerns or misconduct through the University's confidential reporting mechanisms: 877.236.8390 or https://compliance.depaul.edu/hotline/index.asp

The U.S. Department of Education requires institutions offering online education to provide contact information for students to file complaints with its accreditor and state agencies. Contact information for DePaul’s regional accreditor (the Higher Learning Commission), programmatic/specialized accreditor and state agencies is available in the Handbook section of the Academic Catalog.

DePaul Contact Information/Available Resources

Please find the direct contact information for specific issues listed below. If you do not see your issue in this list, please submit your concern to OneDePaul; note that a case will be created that is visible within the system to DePaul staff.

Sexual and Relationship Violence

Public Safety
Lincoln Park Campus 773/325-7777
Loop Campus 312/362-8400.
The Public Safety Office is open 24 hours a day, 7 days a week.

Office of Gender Equity/Title IX Coordinator
Division Of Student Affairs
Lincoln Park Student Center Suite 308
312-362-8970
Email: titleixcoordinator@depaul.edu
Incident report form: Reporting Form for Title IX/Sex and Gender-Based Misconduct (maxient.com)

Discrimination & Harassment (other protected categories)

Individuals seeking to make a complaint should contact the ER&EEO team at (312) 362-8500 or email employeerelations@depaul.edu. Complaints can also be made by completing the Discrimination, Harassment, and Retaliation Complaint Form. For anonymous complaints please use the Misconduct Reporting Hotline at 877/236-8390.

Dean of Students Office

Lincoln Park Campus: Student Center Suite 307, 773/325-7290
Loop Campus: DePaul Center Suite 11001, 312/362-8066
Email: deanofstudents@depaul.edu

Disability Services

Center for Students with Disabilities
Lincoln Park Campus: Student Center 370, 773/325-1677
Loop Campus: Lewis Center 1420, 312/362-8002
Email: csd@depaul.edu

Student Organizations

Student Life
Loop Campus: Lewis Center Lewis 1400, 312/362-5680
Lincoln Park Campus: Student Center 306, 773/325-4852
Email: studentaffairs@depaul.edu

Housing

Department of Housing and Residence Life
Lincoln Park Campus: Centennial Hall Suite 301, 773/325-7196
Email: housing@depaul.edu

Residential Education

Residential Education
Lincoln Park Campus: Centennial Hall, Suite 302, 773/325-4211
Email: resed@depaul.edu

Family Educational Rights and Privacy Act (FERPA)

One DePaul/Office of the University Registrar
Lincoln Park Campus: Schmitt Academic Center Suite 101, 312/362-8610
Loop Campus: DePaul Center Suite 9100, 312/362-8610
Email: onedepaul@depaul.edu

Misconduct Reporting

Student Conduct Violations or Appeals

Dean of Students Office
Lincoln Park Campus: Student Center Suite 307, 773/325-7290
Loop Campus: DePaul Center Suite 11001, 312/362-8066
Email: deanofstudents@depaul.edu

College/Dean’s Offices

Richard H. Driehaus College of Business

Loop Campus
Graduate College Office: DePaul Center Suite 5300, 312/362-8810
Undergraduate College Office: DePaul Center Suite 5200, 312/362-8000
Office of the Dean: DePaul Center Suite 5100, 312/362-6783

College of Communication

Loop Campus
Graduate College Office: Daley Building Suite 1800, 312/362-8600
Undergraduate College Office: Daley Building Suite 1800, 312/362-8600
Office of the Dean: Daley Building Suite 1800, 312/362-8600

College of Computing and Digital Media

Loop Campus
Graduate College Office: CDM Center Mezzanine, 312/362-8633
Undergraduate College Office: CDM Center Mezzanine, 312/362-8633
Office of the Dean: CDM Center 401, 312/362-8381

College of Education

Lincoln Park Campus
Graduate College Office: 2247 N. Halsted Street, 773/325-7740
Undergraduate College Office: 2247 N. Halsted Street, 773/325-7740
Office of the Dean: 2247 N. Halsted Street, 773/325-7740

College of Law

Loop Campus
College Office: Lewis Center Suite 931, 312/362-8701
Office of the Dean: Lewis Center Suite 931, 312/362-8701

College of Liberal Arts & Social Sciences

Lincoln Park Campus
Graduate College Office: 990 W. Fullerton Avenue, Suite 1200
773/325-4008
Undergraduate College Office: 2352 N. Clifton Avenue, Suite 130
773/325-7310
Office of the Dean: 990 W. Fullerton Suite 4200, 773/325-7300
Loop Campus
Undergraduate College Office: Lewis Center 1630, 312/362-8870

School of Music

Lincoln Park Campus
Graduate College Office: Music Building, 773/325-4844
Undergraduate College Office: Music Building, 773/325-4844
Office of the Dean: Music Building, 773/325-4844

School of Continuing and Professional Studies

Loop Campus
Graduate College Office: Daley Building Suite 1400, 312/362-8001
Undergraduate College Office: Daley Building Suite 1400, 312/362-8001
Office of the Dean: Daley Building, 312/362-8001

College of Science and Health

Lincoln Park Campus
Graduate College Office: McGowan South Suite 400, 773/325.8490
Undergraduate College Office: McGowan South Suite 400, 773/325.8490
Office of the Dean: McGowan South Suite 403, 773/325-8300

The Theatre School

Lincoln Park Campus
Graduate College Office: 2350 N. Racine Avenue, 773/325-7917
Undergraduate College Office: 2350 N. Racine Avenue, 773/325-7917
Office of the Dean: 2350 N. Racine Avenue, 773/325-7917